Terms And Conditions

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Terms of Use

Introduction
1. Enston Corporate Services Pte. Ltd. ("the Company") provides virtual office, company formation, company secretarial, accountancy and corporate tax services and an online accounting software (collectively known as “the Services”) at its offices (“the Address”), details of which may be found on the Company website https://enstoncorp.com.sg ("the Website").
2. These Terms and Conditions (the “Agreement”) shall prevail in the event of any conflict between these Terms and Conditions and any terms and conditions appearing anywhere else.
3. Any purchase for the Services that you (“the User”) place with the Company, by whatever method, will be governed by these terms and conditions.
4. If any provision of these Terms and Conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions shall not be affected.
5. User’s purchase will only be valid if made via the Company’s online ordering procedure on the Website. By making a purchase, the User agrees to be bound by these Terms and Conditions.
6. When Users purchase from the Website you warrant that you are over the legal age of 16.
7. Due to the nature of the internet and the fact that your access to the Website involves features outside our control, we do not accept any liability for technical problems that you may experience with the said Website.
8. While the Company takes all reasonable care to ensure that the information contained on the Website is accurate and up to date, the Company makes no representations, warranties or undertakings about any of the information content or materials provided on the Website (including, without limitation, any as to quality, accuracy, completeness or reliability).
9. All material on the Website is provided for information purposes only and does not constitute legal, accounting or other professional advice, and it must therefore not be relied upon as such.
10. The Company reserves the right to change or remove (temporarily or permanently) the Website, or any part of it, without notice, and shall not be liable to any parties for any such change or removal.
11. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and without warranty of any kind whether expressed or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
12. No warranty is given that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
13. The website may provide the facility to register in order to gain enhanced access privileges or in order to purchase products or services. The Company will not be responsible for loss or damage that may incur if the User shares these details with their business partners or any other third party.
14. The Company may withdraw or suspend the User’s right to access or use the Website at any time, without prior notice and without providing any reason.
15. Users’ use of the Website and the purchase of any products or services from it are governed in accordance with the laws of Singapore.
16. Users warrant that any information you provide to us about yourself upon registration, purchase or at any time will be accurate, current and complete. You also warrant that you will ensure that this information is kept accurate and up to date at all times.
Terms
1. This Agreement shall commence on the purchase date upon finalised transfer of monies to the Company for Services and shall continue unless and until terminated by either of party in accordance with these Terms & Conditions.
2. The User has entered into this Agreement for the provision of Services by The Company as detailed by their online application and by the confirmation email sent by and from the Company.
3. No variation to this Agreement shall be binding unless agreed in writing by the Company.
4. Any payments taken are non-refundable unless they comply with our termination and refund terms.
5. Any clerical, typographical or other error or omission in any price list, quotation, sales literature, acceptance of offer, invoice or other document or information issued by the Company shall be subject to correction without any liability on the part of the Company.
6. This Agreement is for the initial fixed term period and shall be extended automatically on monthly, quarterly, half-yearly or annual basis as indicated on the Website, thereafter, subject to this Agreement.
7. It is the User’s responsibility to cancel their account within the terms of this Agreement if they do not wish to renew the services.
Virtual Office Services
1. Identification
  1. In order to receive our services and to comply with Singapore local and national laws, the User must provide to the Company copies of the following forms of identification, before any mail will be forwarded
    1. A valid copy of a passport or Singapore identity card;
    2. A valid copy of a utility bill, bank statement, local council or government letter that has the User's name and address on it.
  2. In the absence of such documents the Company may hold and retain the User's mail for a limited time period (a maximum of 7 days), at its discretion, until such documents are supplied, and subsequently, if said documents are not forthcoming, return said mail to sender.
  3. The documents may be sent to the Company by email or letter.
  4. The Company shall not be liable for any loss, harm or consequence suffered by the User or a third party as a result of this procedure.
  5. In certain instances, the Company may ask for original documents, from the User or their co-directors/shareholders, to confirm and verify details that the User has provided, as well as documents detailing the nature, purpose and composition of the User's business. Failure to provide such documents within 14 days of request may result in immediate termination of service without notice or refund.
  6. The User must inform the Company immediately in writing or via email of any changes to the User's contact details and business scope.
2. Registered Address Service
  1. By purchasing any of the Services offered by the Company, the Company has given the User the right to use the Address for a limited term.
  2. The User is not permitted to state to any third party they have a physical presence at any of the Company’s Address(es), nor assert to any government authority that the User(s) is/(are) resident at the Address.
  3. Purchase of the service “Registered Address” gives the User the right to use the Address at the Accounting and Corporate Regulatory Authority (“ACRA”) and as the User’s Registered Address in all official communications. In addition, the purchase of the service “Registered Address” gives the User the right to use the address on websites, business cards, letterheads, general correspondence, trademarks and patents and as a contact address.
  4. The Company reserves the right to disallow categories of business as the Company sees fit.
  5. The Company reserves the right to refuse to offer service to businesses whose activities are illegal under Singapore law, or which may be judged immoral by the management of the Company, or which may draw the negative attention of Singapore regulatory authorities (or the public) to the business, employees or the Address of the Company.
  6. Businesses in the following niches are not permitted to use any of the Addresses: Adult, Alcohol, Gambling, Firearms, and Pharmaceutical.
  7. The User is not permitted during or after the term of this Agreement to carry out any act or make any omission that may damage the goodwill or reputation of the Address or Company or that may bring the Address or the Company into disrepute.
  8. Any mail received by the Company in such a way that the Company is unable to determine from the outside packaging that it is intended for the User, the Company reserves the right to open such mail to determine for whom it is intended.
  9. The Company accepts no liability for mail that cannot be proven to have been delivered to the Address. Proof of postage shall not constitute proof of delivery.
  10. In the event that the Company has reason to believe that any mail item delivered to the User at the Address is or may be, in any way, illegal, immoral, harmful, noxious, deteriorating or dangerous, the Company reserves the right to dispose of such mail as it sees fit.
3. Mail Scanning Service
  1. If the “Mail Scanning” service is bought alongside the “Registered Address”, the Company will scan and email the corresponding number of letters specified for the Services bought to the email address active on the User account at the time of processing. All letters (A4 and smaller sizes) will be scanned, except junk mail, magazines, catalogues, brochures and large documents (10+ pages).
4. Mail Forwarding Service
  1. If the “Mail Forwarding” service is bought in combination with the “Registered Address” Service, the Company will forward all mails delivered at the Address to the User to the address designated in the User’s account as soon as is reasonably practicable.
  2. Should the User receive, by accident, any mail or letters not specifically addressed to them by the sender, they shall be obliged to return said mail to the Company at their own expense. The Company will compensate the User with SGD5.00 renewal (fee) credit.
  3. The Company reserves the right, at its sole discretion, to refuse delivery of and return to the sender (at the User’s sole cost) or to withhold from forwarding any mail items the Company deems too large for forwarding.
5. Parcels
  1. Users must let the Company know in advance if a parcel is expected.
  2. An admin fee, plus postage will be charged to forward any parcels.
  3. Parcels will be kept in storage for a maximum of 30 days before being returned to the local Post Office for processing.
  4. The Company reserves the right to return to sender any unannounced parcel or any parcel which is, in the opinion of the Company and its staff, too large or too heavy.
  5. The Company reserves the right to dispose of any other unsolicited items received at the Address(es).
6. Fees
  1. Fees are payable annually in advance as indicated on the Website.
  2. The Company reserves the right to vary the fees periodically without notice.
  3. There may be additional fees charged to assist arrangement of Courier Services if the User changes their mail forwarding address to an overseas address from a Singapore address.
  4. The Company reserves the right to charge customers' stored card details any outstanding fees owed, whether such fees are owed due to a technical error on the Website, or due to administrative oversight. The Company also reserves the right to retain User credit or debit card details to this end until such time as the User ceases using the Company address or addresses publicly.
  5. The Company reserves the right to pursue unpaid fees through court action and/or use of debt collection agencies.
  6. Users’ card details are automatically saved by the Company’s payment processors to facilitate automatic account renewals.
  7. No additional fees are charged for filtering User’s junk mail, returning to sender unwanted post, or a separate holding fee for mail kept on file for a maximum of 30 days.
7. Renewal
  1. Virtual office services are renewable on an annual basis at the discretion of the Company.
  2. The Company will notify Users of the account renewal fee when an account is due to expire or has expired.
  3. If the user has any account credits left over then credits will carry over to the next year if the account is renewed.
  4. The Company offers no refund for unused registered office address credits, renewal credits, and services purchased if the account is not renewed. Account credits of any kind and of any amount will not be paid to the User if left unclaimed before account expiry.
  5. The Company may vary the renewal fee according to the services purchased and the mail forwarding address of the User.
  6. A compulsory account renewal is mandated if a User continues to use the Address past the account expiry date.
  7. If Users continue to use the Company’s Address without renewing their account then the Company reserves the right to change the user's mailing address to their home address.
  8. The Company has the right to employ a debt collection agency to recover any monies owed. The collection process, in itself, may incur additional fees.
8. Termination
  1. Users must inform the Company of their intention to terminate the account in writing by sending an email to info@enstoncorp.com.sg.
  2. Any annual subscriptions will need to be cancelled at least one full month before the anniversary of the subscription date. Any subscription cancellations received after this date will apply to the following year’s subscription.
  3. The Company may terminate an account at any time with immediate effect and without refund if the Company suspects illegal usage of its Address(es) and Service(s) or if the User is in material breach of these Terms & Conditions.
  4. On termination of an account the User must cease all use of the Address(es) purchased including, without limitation, from any electronic mail, all promotional activities utilising the Address, with ACRA and any other regulatory authority.
  5. The Company shall exercise the right to close any accounts if enquiries related to the account holder(s), company directors & shareholders and business activities are not answered adequately within 14 days of the request.
  6. The Company reserves the right to cancel its Services if the Company receives complaints from law enforcement agencies or the general public or receives visits to our premises from enforcement officers.
  7. The Company may inform law enforcement agencies if there is cause to suspect the Address(es) is/are being used for any illegal purpose.
  8. The Company reserves the right to cancel Services if we decide it is being abused with regard to the quantity or quality of the mail we need to process on behalf of a User.
  9. Termination shall be without prejudice to the accrued rights of the parties as at the date of termination.
9. Refunds
  1. The Registered Office Address fee will be refunded if the address has not been used to register a business and only within 14 calendar days of the initial purchase date.
  2. No refund will be made of any payment after 14 days from the date of purchase.
  3. If in the unlikely event the Company decides to close down an Address, the Company will give at least 30 days’ notice, when possible, and refund in full any remaining unused months of the annual fee, if paid in advance.
  4. The method of refund is at the Company’s discretion and any bank charges incurred will be deducted from the amount being refunded.

Secretarial Services
1. Identification
  1. In order to receive our services and to comply with Singapore local and national laws, the User must provide to the Company copies of the following forms of identification, prior to any secretary service engagement:
    1. For each Singapore director/shareholder - a valid copy of Singapore identity card;
    2. For each foreign director/shareholder - a valid copy of passport, proof of foreign residential address (e.g., a valid copy of a utility bill, bank statement, local council or government letter)
    3. In the event that the shareholder is a corporation - copies the corporate shareholder’s registration documents (Certificate of Incorporation, Memorandum & Articles of Association, Certificate of Incumbency, etc) and proof of registered address.
    4. In the event that the shareholder of the corporate shareholder is in turn a corporation - copies registration documents of corporate shareholder(s) as mentioned earlier until the individual beneficial owners are identified.
    5. For each corporate shareholder - the details (name, passport number and residential address) of the corporate representative(s) together with written documents showing the authorisation given by the corporate shareholder(s) to the corporate representative(s)
  2. In the absence of such documents the Company may refuse to commence any secretarial services to the User until such documents are supplied, and subsequently, if said documents are not forthcoming, terminate any secretary service to the User.
  3. The Company shall not be liable for any late filing penalty, loss, harm or consequence suffered by the User or a third party as a result of this procedure.
  4. In certain instances, the Company may ask for original documents, from the User or their co-directors/shareholders, to confirm and verify details that the User has provided, as well as documents detailing the nature, purpose and composition of the User's business. Failure to provide such documents within 14 days of request may result in immediate termination of service without notice or refund.
  5. The User must inform the Company immediately in writing or via email of any changes to the User's contact details and business scope.
2. Company Formation
  1. The Company will make use of its proprietary and bespoke software to prepare necessary signing documents to incorporate a new Private Limited Liability company (of the designation 'Pte. Ltd.') through ACRA website.
  2. The Company’s Website will present the User a range of choices during the incorporation submission process. It is the responsibility of the User to understand the choices offered and their adequacy before proceeding with the submission.
  3. The Company uses the standard Constitution document provided by ACRA website as default for all companies formed on its Website.
  4. The Company does not take responsibility for acceptance by ACRA of the submitted company name if the said name is not legally acceptable.
  5. All filings shall be done electronically unless otherwise stated.
3. Named Company Secretary
  1. By purchasing any of the Company Secretarial Services offered by the Company, the Company has given the User the right to use the service of a named company secretary as required under Section 171 of the Act.
  2. The Company accepts no liability for errors or delays in Company Secretarial Services’ processing. It is the User’s responsibility to check data validity before authorising the Company to submit it to Singapore government agencies or other third parties.
  3. The scope of the Company Secretarial Service is as follows.
    1. Attending to routine secretarial matters as set out in item (iii) and related preparation of Directors’ resolutions and minutes, including where applicable, related completion and filing of statutory documents with the Accounting and Corporate Regulatory Authority (“ACRA”)
    2. Providing a qualified person (the ‘Nominee’) as Secretary of your Company in compliance with Section 171(1AA) of the Companies Act
    3. Safe-keeping and updating of the statutory books and registers as required by the Act.
    4. Other jobs of a non-routine nature (item iv) will be billed separately on a time-cost basis.
  4. Routine Transactions
    1. Change of registered office
    2. Change of directors/managing director
    3. Change of secretaries
    4. Appointment/change of Chairman
    5. Change of particulars of officers
    6. Opening/termination of bank accounts
    7. Change of bank signatories
    8. Acceptance of banking facilities (board resolution)
    9. Change of financial year end
    10. Annual general meeting and filing of annual return(format in XBRL to be given to us for filing)
    11. Application to ACRA for extension of time to hold Annual General Meeting
    12. Appointment of corporate representative for corporate shareholders
  5. Non-Routine Transactions
    1. EGM to change the name of the Company
    2. EGM to amend the Constitution
    3. AGM (if physical meeting is required)
    4. EGM to approve directors’ emoluments
    5. EGM to accept banking facilities which involves mortgage
    6. Satisfaction/creation of charges
    7. Directors’ meetings (other than the routine resolutions listed above)
    8. EGM to increase paid up capital by cash
    9. EGM to increase paid up capital by conversion, acquisition of assets, etc.
    10. Transmission of shares
    11. Transfer of shares
    12. Funds transfer
    13. Investment
    14. Loss of share certificates
    15. Bonus/rights issue
    16. Dividends (interim and final)
    17. EGM to change auditors
    18. EGM to remove auditors
    19. EGM to remove director
    20. EGM to grant loan to directors
    21. EGM to acquire non cash assets from directors
    22. EGM to sell non cash assets to directors
    23. EGM to acquire/dispose business firms by company
    24. EGM to purchase/sell property
    25. EGM to approve payments/expenses unsupported by vouchers
    26. EGM to approve funds transfer/ investments
4. Fees
  1. The fee for Company Secretarial Service is payable in advance on a yearly basis as indicated on the Website, and there will be no refund of any unexpired months.
  2. The fees exclude out-of-pocket disbursements such as ACRA fees, stamp duties, etc which would be billed to the User on cost-to-cost basis.
  3. The Company reserves the right to revise the fees according to the volume of work and the amount of time required.
  4. The Company reserves the right to vary the fees periodically without notice.
  5. The Company reserves the right to charge customers' stored card details any outstanding fees owed, whether such fees are owed due to a technical error on the Website, or due to administrative oversight. The Company also reserves the right to retain User credit or debit card details to this end until such time as the User ceases using the Company’s Named Secretary.
  6. The Company reserves the right to pursue unpaid fees through court action and/or use of debt collection agencies.
  7. Users’ card details are automatically saved by the Company’s payment processors to facilitate automatic account renewals.
5. Renewal
  1. Company Secretarial Service is renewable on an annual basis at the discretion of the Company.
  2. The Company will notify Users of the account renewal fee when an account is due to expire or has expired.
  3. If the user has any account credits left over then credits will carry over to the next year if the account is renewed.
  4. The Company may vary the renewal fee according to the services purchased.
  5. A compulsory account renewal is mandated if a User continues to use the Named Secretary past the the renewal date.
  6. If Users continue to use the Named Company Secretary without renewing the service then the Company reserves the right to resign the named Company Secretary.
  7. The Company has the right to employ a debt collection agency to recover any monies owed. The collection process, in itself, may incur additional fees.
6. Termination
  1. Users must inform the Company of their intention to terminate the account in writing by sending an email to info@enstoncorp.com.sg.
  2. Any annual subscriptions will need to be cancelled at least one full month before the anniversary of the subscription date. Any subscription cancellations received after this date will apply to the following year’s subscription.
  3. On termination of an account the User must remove the Named Company Secretary from ACRA system.
  4. The Company shall exercise the right to close any accounts if enquiries related to the account holder(s), company directors & shareholders and business activities are not answered adequately within 14 days of the request.
  5. The Company reserves the right to cancel its Services if the Company receives complaints from law enforcement agencies or the general public or receives visits to our premises from enforcement officers.
  6. The Company may inform law enforcement agencies if there is cause to suspect that the User is engaged in llegal business activities.
  7. Termination shall be without prejudice to the accrued rights of the parties as at the date of termination.
7. Refunds
  1. The fee for Company Secretarial Service is payable in advance on a yearly basis as indicated on the Website, and there will be no refund of any unexpired months.
Bookkeeping, Financial Statement Preparation and Corporate Tax Services
1. Identification
  1. In order to receive our services and to comply with Singapore local and national laws, the User must provide to the Company copies of the following forms of identification, prior to any secretary service engagement:
    1. For each Singapore director/shareholder - a valid copy of Singapore identity card;
    2. For each foreign director/shareholder - a valid copy of passport, proof of foreign residential address (e.g., a valid copy of a utility bill, bank statement, local council or government letter)
    3. In the event that the shareholder is a corporation - copies the corporate shareholder’s registration documents (Certificate of Incorporation, Memorandum & Articles of Association, Certificate of Incumbency, etc) and proof of registered address.
    4. In the event that the shareholder of the corporate shareholder is in turn a corporation - copies registration documents of corporate shareholder(s) as mentioned earlier until the individual beneficial owners are identified.
    5. For each corporate shareholder - the details (name, passport number and residential address) of the corporate representative(s) together with written documents showing the authorisation given by the corporate shareholder(s) to the corporate representative(s)
  2. In the absence of such documents the Company may refuse to commence any accounting services to the User until such documents are supplied, and subsequently, if said documents are not forthcoming, terminate the service to the User.
  3. The Company shall not be liable for any late filing penalty, loss, harm or consequence suffered by the User or a third party as a result of this procedure.
  4. In certain instances, the Company may ask for original documents, from the User or their co-directors/shareholders, to confirm and verify details that the User has provided, as well as documents detailing the nature, purpose and composition of the User's business. Failure to provide such documents within 14 days of request may result in immediate termination of service without notice or refund.
  5. The User must inform the Company immediately in writing or via email of any changes to the User's contact details and business scope.
2. Bookkeeping Service
  1. The scope of the Bookkeeping Service is as follows:-
    1. Preparing financial statements in the form of Trial Balance, General Ledger, Account Receivable Ledger, Account Payable Ledger, Balance Sheet and Profit/Loss Account with supporting schedules
    2. Maintaining purchase and general journal
    3. Compiling general ledger
    4. Preparing bank reconciliation reports
    5. GST report preparation and submission to Inland Revenue Authority of Singapore
  2. The reporting period and the delivery of the reports to the User will be done on a reasonable and timely basis as agreed by both parties.
  3. The User is required to provide the Company the adequate accounting source documents, information and explanation for the Company to perform the accounting service.
  4. The performance of bookkeeping services are on a confidential basis with an undertaking that no information of whatsoever nature will be released to parties other than the User or another person designated by you in writing.
3. Financial Statements Preparation Service
  1. The scope of Preparing Financial Statements includes the followings:-
    1. Directors' statements
    2. Statement of comprehensive income
    3. Statement of financial position
    4. Statement of changes in equity
    5. Statement of cash flows
    6. Notes to the financial statement
  2. Under the Financial Statement Preparation Service engagement, the Company will not carry out Audit or Review Engagement Procedures in relation to such financial statements provided to the Company. Consequently, no assurance on the financial statements will be expressed.
  3. The User is responsible for both accuracy and completeness of the information supplied to the Company and is responsible to users for the financial information compiled by the Company. This includes the maintenance of adequate accounting records and internal controls and the selection and application of appropriate accounting policies. This Service cannot be relied upon to disclose whether fraud or errors, or illegal acts exist.
4. Corporate Tax Service
  1. Under Corporate Tax Service, the Company prepares the Tax Computation and completes and submits corporate tax return to Inland Revenue Authority of Singapore. The Corporate Tax Service excludes any work related to answering IRAS tax queries or raising objections for tax matters which will be billed separately based on the Company's time cost and the complexity of the tax issues.
  2. Corporate Tax Service includes filing Estimated Chargeable Income (ECI) to IRAS within 3 months from the close of financial year (provided that the accounts or ECI information are provided within the stipulated period).
  3. The Corporate tax engagement to be performed is conducted on the basis that the User acknowledges and understands that the Company’s role is to assist you in the preparation and presentation of the tax computation. Accordingly, the User has the following overall responsibilities that are fundamental to the Company’s undertaking the tax engagement:
    1. Responsibility for the accuracy and completeness of the records, documents, explanations and other information the User provides to the Company for the purpose of preparing the tax computation.
    2. Responsibility for the judgments needed in the preparation and presentation of the tax computation, including those for which the Company may provide assistance in the course of the tax engagement.
5. Fees
  1. The fee for Bookkeeping Service is payable in advance on a monthly, quarterly, half-yearly or yearly basis as indicated on the Website, or as agreed between the Company and the User and there will be no refund of any unexpired period of the service.
  2. The fee for Financial Statement Preparation and Corporate Tax Service is payable in advance on annual basis as indicated on the Website, or as agreed between the Company and the User.
  3. The fee for Financial Statement Preparation and Corporate Tax Service is subject to review yearly before commencement.
  4. The fees above exclude nominal disbursements like stationery communication, printing, etc..
  5. The Company reserves the right to revise the fees according to the volume of work and the amount of time required.
  6. The Company reserves the right to vary the fees periodically without notice.
  7. The Company reserves the right to charge User's stored card details any outstanding fees owed, whether such fees are owed due to a technical error on the Website, or due to administrative oversight.
  8. The Company reserves the right to pursue unpaid fees through court action and/or use of debt collection agencies.
  9. Users’ card details are automatically saved by the Company’s payment processors to facilitate automatic account renewals.
6. Renewal
  1. Bookkeeping Service is renewable on regular intervals at the discretion of the Company.
  2. Financial Statement Preparation and Corporate Tax Services are renewable annually at the discretion of the Company.
  3. The Company will notify Users of the account renewal fee when an account is due to expire or has expired.
  4. If the user has any account credits left over then credits will carry over to the next year if the account is renewed.
  5. The Company may vary the renewal fee according to the services purchased.
  6. The Company has the right to employ a debt collection agency to recover any monies owed. The collection process, in itself, may incur additional fees.
7. Termination
  1. Users must inform the Company of their intention to terminate the account in writing by sending an email to info@enstoncorp.com.sg.
  2. Any annual subscriptions will need to be cancelled at least one full month before the anniversary of the subscription date. Any subscription cancellations received after this date will apply to the following year’s subscription.
  3. On termination of an account the User must collect the accounting source documents from the Company’s office within 30 days.
  4. The Company reserves the right to prevent the User from the collection of the accounting source documents unless any outstanding balance with the Company is fully settled.
  5. The Company reserves the right to cancel its Services if the Company receives complaints from law enforcement agencies or the general public or receives visits to our premises from enforcement officers.
  6. The Company may inform law enforcement agencies if there is cause to suspect that the User is engaged in llegal business activities.
  7. Termination shall be without prejudice to the accrued rights of the parties as at the date of termination.
8. Refunds
  1. The fee for Bookkeeping Service is payable in advance on a monthly, quarterly, half-yearly or yearly basis as indicated on the Website, or as agreed between the Company and the User and there will be no refund of any unexpired period of the service.
  2. The fee for Financial Statement Preparation and Corporate Tax Services are payable in advance on annual basis as indicated on the Website, or as agreed between the Company and the User and there will be no refund of any unused period of the service

Online Accounting Software (known as the “Online Accounting Software”)
1. General
  1. The User may provide access to the Online Accounting Software to other users. Such users may have access to the account information and perform various tasks as instructed by the User which include but are not limited to creating invoices, categorizing transactions, and any other lawful tasks. If the User administers the account on behalf of a business or corporation, the User represents and warrants that the User has the right to invite other users.
  2. The Online Accounting Software may, without notice or liability, add, discontinue or revise any aspect, mode or design of the Services which include but not limited to the scope of service, time of service or to the software/hardware required for access to the Services. The Company may also limit the geographic locations or jurisdictions where certain Services may be available.
  3. Without prejudice to the foregoing, should there be a failure of or error, omission, defect, deficiency, delay causing downtime, or inability of a subscriber to access the Services for any length of time, including as a result of the permanent termination of service, the User acknowledges and agrees that, except as otherwise set out herein, the only remedy for any error, omission, defect, deficiency, delay or other failure of the Online Accounting Software whatsoever is to discontinue using it.
  4. The User assumes sole responsibility for and shall ensure that any information, data, documents or materials used, disclosed, entered into or created using the Online Accounting Software is accurate, reliable and complete. The User authorizes the Company and our service providers and their vendors and subcontractors to monitor the User’s website and use of the Services. The User represents and warrants that the User has obtained all required consents and complies with all applicable legislation, including without limitation privacy legislation, in connection with any use and disclosure of information relating to the use of the Online Accounting Software. The Company accepts no responsibility for the accuracy of any information, data, documents or materials entered into or created using the Online Accounting Software except as otherwise set out herein. The input, posting or uploading of any information and the storage of any information, data, documents or materials on the Online Accounting Software by us does not constitute our endorsement nor warranty as to the compliance of such information or materials with applicable legislation, nor to the accuracy, timeliness, materiality, completeness, or reliability of such information or materials.
2. Other Information the User Provides to the Company
  1. While using the Online Accounting Software, the Company may also collect information from the User about someone else. If the User provides the Company with personal information about someone else, the User is obligated to ensure that the User is authorized to disclose that information to the Company, and that the Company, without further action, may collect, use, and disclose that information for the purposes described in this policy.
  2. The Company may require the User to assist with any requests by the individual to access or update their information, and the User agrees to do so.
3. Conditions of Usage
  1. The User agrees to use the Online Accounting Software for the purposes that they were intended and only in accordance with the terms of this agreement.
  2. If the User registers an account, the User agrees, represents and warrants that the User will provide the Company with true, current, complete and accurate information requested in the registration form and from time to time in connection with the use of the Online Accounting Software. The User also will select a username and password and is responsible for keeping the user name, password, account details, and all information required in connection with your use of the Online Accounting Software confidential and up to date. If the User is not the business owner and is registering an account on behalf of a business, the User represents and warrants that the User has been authorized and directed by the User’s business's principals to open the account and that the User has shared all user names, passwords and access credentials with other authorized representatives in the business. If the User leaves the business and the business’s principal contacts the Company, the Company may be required to provide access to the Online Accounting Software. The User agrees to hold harmless and release the Company from any liability if the Company does so.
  3. Furthermore, the User is entirely responsible for any activities that occur under the account. The User agrees to notify the Company immediately of any unauthorized access to or use of the account. The User agrees to hold harmless and release the Company from any loss or liability whatsoever that the User and the User’s business may incur as a result of someone other than the User using the User’s username, password or account, either with or without the User’s knowledge. The User agrees to indemnify the Company for any damages, third party claims or liabilities whatsoever that the Company may incur as a result of activities that occur on or through the account, whether or not the User was directly or personally responsible.
4. Prohibited Use
  1. The User and the User’s invited users shall access the information stored using the Services for lawful purposes only and may not use such information for the purpose of committing or furthering fraudulent acts or for committing any acts that would give rise to both or either civil and criminal liability.
  2. The User agrees not to publish, post, upload, distribute, provide or enter any material or information that is illegal, unlawful or can be regarded as fraudulent, libelous, malicious, threatening, offensive, profane, obscene, fanning ethnic or racial tensions, immoral or any such information which any reasonable person would consider objectionable on grounds of good conscience.
  3. No user shall use any means to restrict or prevent another user from accessing or enjoying the Website and the Online Accounting Software.
  4. No user shall be permitted to upload material into the Website and the Online Accounting Software that he or she ought to know infringes on the intellectual property of others, or upload material that places unnecessary load as to affect the performances of the Website and the Online Accounting Software. The User may not use the Website, the Online Accounting Software and the Services in a manner which could block access to, impair, damage or otherwise disable the Website, the Online Accounting Software or any of the Company’s servers. The User may not attempt to gain unauthorized access to the Website, the Online Accounting Software or to any other user’s accounts, computer systems or networks through password mining, keystroke logging, hacking or any other means. The User will not upload any files that contain viruses, Trojan horses, malware, spyware, worms, corrupted files or any other material or software that may damage the operation of another computer. Any and all materials uploaded are subject to applicable laws.
  5. No user shall lease, sell, pledge, sublicense, assign or otherwise deal with the Online Accounting Software belonging to the Company in a manner that is inconsistent with our intellectual property rights over the software.
  6. No user shall promote any commercial interest, falsify or delete any information on the Website or the Online Accounting Software, collect personal information without express authority to do so, violate any applicable laws, create a false identity or utilize the Company’s Services under false pretences.
5. Fees
  1. Fees are payable annually in advance as indicated on the Website.
  2. The Company reserves the right to vary the fees periodically without notice.
  3. The Company reserves the right to revise the fees according to the usage and the number of transactions.
  4. The Company reserves the right to charge customers' stored card details any outstanding fees owed, whether such fees are owed due to a technical error on the Website, or due to administrative oversight. The Company also reserves the right to retain User credit or debit card details to this end until such time as the User ceases using the Online Accounting Software.
  5. The Company reserves the right to pursue unpaid fees through court action and/or use of debt collection agencies.
  6. Users’ card details are automatically saved by the Company’s payment processors to facilitate automatic account renewals.
6. Renewal
  1. The Service of using the Online Accounting Software is renewable on an annual basis at the discretion of the Company.
  2. The Company will notify the User of the account renewal fee when an account is due to expire or has expired.
  3. If the user has any account credits left over then credits will carry over to the next year if the account is renewed.
  4. The Company may vary the renewal fee according to the services purchased.
  5. A compulsory account renewal is mandated if a User continues to use the Online Accounting Software past the the renewal date.
  6. If Users continue to use the Online Accounting Software without renewing the service then the Company reserves the right to suspend the account.
  7. The Company has the right to employ a debt collection agency to recover any monies owed. The collection process, in itself, may incur additional fees.
7. Termination
  1. The Company may terminate this agreement and the use of the Website and the Online Accounting Software at any time and for any reason with reasonable notice to the User and without notice if the User breaches any of these terms or the Company suspect the User of fraud or suspect that the Account has been compromised in any way. The User and the User’s invited users may use the Website and the Online Accounting Software on an at-will basis until the agreement has been terminated by either party pursuant to the terms of this agreement or any related license agreement.
  2. The User must inform the Company of their intention to terminate the account in writing by sending an email to info@enstoncorp.com.sg or by cancelling the subscription.
  3. Any annual subscriptions will need to be cancelled at least one full month before the anniversary of the subscription date. Any subscription cancellations received after this date will apply to the following year’s subscription.
  4. In the case of a company, the account will be terminated upon an order or a resolution being passed for the purposes of winding up the business activities other than for the purposes of amalgamation, merger or reconstruction. Upon such termination, the User and the User’s invited users must immediately cease using the Online Accounting Software indefinitely. The Company reserves the right to immediately block the access to the Online Accounting Software.
  5. The Company reserves the right to cancel its Services if the Company receives complaints from law enforcement agencies or the general public or receives visits to our premises from enforcement officers.
  6. The Company may inform law enforcement agencies if there is cause to suspect that the User is engaged in llegal business activities.
  7. Termination shall be without prejudice to the accrued rights of the parties as at the date of termination.
8. Refunds
  1. The Service fee for the use of the Online Accounting Software will be refunded if the software has not been used since the end of the trial period and only within 14 calendar days of the trial period end date.
  2. No refund will be made of any payment after 14 days from the end of trial period.
  3. The method of refund is at the Company’s discretion and any bank charges incurred will be deducted from the amount being refunded.
Indemnity
1. To the maximum extent permitted by applicable law, the Company will not be liable to the User for any special or consequential loss or damage arising out of or resulting from the performance or breach of this Agreement.
2. The Company shall not be liable to or be deemed to be in breach of this Agreement by reason of any delay in performing, or any failure to perform, any of the Company’s obligations in relation to the Services, if the delay failure or loss was due to any cause beyond the Company’s reasonable control.
3. The User herewith expressly agree to waive, and not to claim for damages, direct, indirect, punitive, special or consequential, including, but not limited to, lost business, revenue, profits or data, for any reason whatsoever arising out of or in connection with this agreement, any failure to furnish any service provided hereunder, any error or omission with respect thereto, or any interruption of services.
4. The User agrees to indemnify and keep the Company indemnified against all actions, claims, proceedings, costs, damages and expenses (including, without limitation, legal fees) arising out of the breach of any of the warranties contained within this Agreement.
5. Due to the type of service the Company provides, any compensation claim shall be limited to one month's service (one twelfth of the annual fee).
6. By accepting these terms, the User agrees to fully indemnify the Company from any claim, for whatever reason, from a third party, including partner services, and that any such claim will be handled solely and completely between the User and the third party.
Intellectual Property Rights
1. Nothing in this Agreement is intended to or shall be deemed to transfer any Intellectual Property Rights in the Address or Services to the User.
2. The Company reserves the right to refuse to provide Services to any person with a company name or trading name which, at its absolute discretion, it considers to be confusingly similar to any name or trademark used or likely to be used by the Company.
3. The Company owns both the proprietary rights as well as the intellectual property rights to all URLs, materials, products, web content, web page designs, web page layouts, images, text, tools, utilities and software that make up the Services, but excluding the User’s data and information which the User provides to the Company or inputs using the Online Accounting Software and the Services. The technical procedures, processes, concepts and methods of operation that are inherent within the Online Accounting Software constitute trade secrets. The usage of the Company’s Services does not constitute a sale or transfer of any intellectual property rights to the User or the User’s invited users. Without any prejudice to the foregoing, any information or data entered using the Online Accounting Software by the User or the User’s invited users or otherwise provided for accessing the Online Accounting Software on the User’s behalf shall at all material times remain the property of the User. The User hereby grants to the Company a worldwide, perpetual, royalty free, nonexclusive right and license to use all content provided by the User in connection with the Online Accounting Software and the Services for uses related to the delivery of the Services.
4. Materials on and relating to the Website and the Online Accounting Software are protected by copyright, trade-mark and other intellectual property laws. Subject to the User’s ownership of user content and data, the Company reserves all rights in and to such materials. The User will not make, store, download, transfer, sell, reproduce, redistribute, transfer to any other server, modify, reverse engineer or copy the Services or any of the materials or software or any part of the Website and the Online Accounting Software or any content therefrom without the Company’s express written consent. The User will also take all reasonable steps to forestall any unauthorized use, copying or transfer of materials on or relating to the Website and the Online Accounting Software
5. Notwithstanding the above, the User may, subject to the following conditions, use individual screen displays (screenshots) of the Online Accounting Software which the User generates as a subscriber using the Services. The use of screenshots is subject to the following:-
  1. No screenshot may be used from any beta version of the Online Accounting Software unless it has been commercially released to the public;
  2. the use is for illustrative purposes;
  3. the use may not imply any endorsement or affiliation by or with the Company;
  4. the screenshot does not contain any commentary which may appear to have been attributable to us;
  5. the screenshot does not contain any third party content; and
  6. the use does not infringe on any of these terms of use.
6. The Company has rights to several trade-marks which it uses in connection with the operation of the Online Accounting Software. The Company does not grant the User or the User’s invited users any right or license to use the trade-marks or any logo, trade-name or other intellectual property other than as expressly set out herein and in other licenses between the Company and the User.
Change of Terms and Conditions
1. These terms and conditions are subject to change without notice.
2. You agree to check to see if any changes have been made to the General or the relevant Specific terms each time you visit the Website or purchase products or services from it.
3. Any notice required to be given under our Agreement with you or in connection with the matters contemplated by it shall, except where otherwise specifically provided, be in writing in the English language.
4. The Company will notify all Users of any significant change via email. If upon receiving the email no action is taken, then the Company will consider the Client’s continued use of its Services as acceptance of Terms and Conditions.